Senior Solution Team

The Senior Solutions Team Story

Eight years ago in a skilled nursing facility not so far away, our current team of Geriatric Care Managers (GCM’s) began working together to serve the seniors in our community.  Sharing a similar passion for enhancing the quality of life for aging adults and restoring balance and peace of mind to their families, we started Senior Solutions Team in 2005 with the mission of helping even more families in ever more profound ways.

It was an ambitious goal, but thanks to our more than 75 years of combined experience in assisting seniors and their families and our comprehensive clinical backgrounds in nursing, therapy, and social work, we feel we have made a positive, lasting difference in hundreds of people’s lives.

We also believe that with every new success story, we gain new insights into the challenges aging presents to not only the senior but their entire family. Being seen as “one of the family” to so many of our clients, we empathize with them and understand the incredible stress imposed by the tough and new choices they have to make. And that’s exactly why we founded Senior Solutions Team in the first place – we love to help.

Now, over four years later, as a seasoned team we are superbly equipped to deal with any situation, whether it’s a chronic condition, assisting with physical therapy, or problematic behaviors related to Alzheimer’s or other dementias. Our diversity and experience also allows us to tailor our care to each client’s needs and budgets, which was our goal from the start.

Senior Solutions Team has built the model of senior care we envisioned those many years ago, one built on helping families with compassion, integrity and accountability. We’re proud of what we do and you will be too.

The Senior Solutions Team

Amy Wong, RN, CMC, GCM, CSA

With a pedigree as impressive as anyone in our field, Amy has extensive experience working with aging adults as a nurse in acute hospitals, skilled nursing facilities, home health and hospice. She has also worked as a Case Manager, coordinating health care services for clients with Medicare and Managed Care health care benefits and is a member of the National Association of Geriatric Care Managers. Amy excels in educating seniors, families and caregivers on how to effectively manage medical issues at home and create the highest quality of life possible.

Toward this end, Amy assesses seniors’ medical histories; provides medication oversight; assists in solving complex problems through collaboration with the senior’s physicians and other healthcare providers; acts as a liaison and advocate for the aging loved one during periods of hospitalization or crisis; and provides caregiver training for seniors with more complex medical needs, such as gastric-tube feedings, colostomy care, wound care, and special diets.

Machelle Thompson, PT, NHA, CMC, GCM, CSA

Machelle found her passion for elderly care early in life and has worked with seniors for over twenty years as a Physical Therapist in acute hospitals, skilled nursing facilities and home health. She has worked as a licensed Nursing Home Administrator in the Long Beach and Los Angeles area for over seven years and has built a sterling reputation in her field. Machelle is also a member of the National Association of Geriatric Care Managers.

Drawing upon her extensive experience and expertise, Machelle assesses seniors’ abilities for safe mobility in their preferred environment (whether it is their own home or another location); assess needs for durable medical equipment; performs home safety evaluations; recommends home modifications and safety; oversees caregiver training for mobility and transfer assistance; addresses ways to reduce fall risks and skin breakdown; and provides education and training for home exercise programs.

Ginny Dutile, MA, NHA, CMC, GCM, Social Worker

Completing our eclectic Geriatric Care Managers, Ginny has a Masters degree in Clinical Psychology and Social Work and has worked as a Director of Social Services in Skilled Nursing Facilities in the Los Angeles and Long Beach area for over ten years. Ginny is also a licensed Executive Director of Assisted Living Facilities and a licensed Nursing Home Administrator. Ginny is an expert in assisting and educating seniors, families, and care teams in managing difficult behaviors resulting from Alzheimer’s and related dementias.

Ginny’s unique blend of managerial and psychological training also allows her to specialize in helping families with obtaining and completing forms for power of attorney for healthcare and finance, as well as advanced directives for healthcare; assisting with end-of-life issues (burial planning, etc.); monitoring behavior and collaborating with physicians for behavior management related to dementia, Alzheimer’s disease, and other mental conditions. Finally, Ginny provides vital psycho-social support for family members and their loved ones in the most trying of situations.

For more on the roles of GCMs, click here

Our In-Home Caregivers

Because our in-home caregivers are the ones with whom your loved one spends the most time, it’s important to us that they meet the very highest of standards. That’s why they are put through an extensive screening process and are chosen for their dependability, experience and affinity for elderly care.

All our personal caregivers are passionate about their vocation. We understand that our business is people, and whether the caregiver is required for four hours a day or around the clock, they must not only be an attendant but a companion to your loved one, building a lasting relationship of trust and comfort. Relationships and personalities matter.

Just as important, our caregivers must be educated, experienced and well-referenced, which is why we hire not only companions, but Certified Nursing Assistants (CNAs) and Certified Home Health Aides (CHHAs). We know that they are our GCMs’ eyes and ears and accurate, continual communication ensures that your loved one gets the care and quality of life they deserve. This highly coordinated and personal attention also results in the entire family enjoying a greater peace of mind.

Finally, all our caregivers are bonded and insured and screened for criminal records, DMV violations and references and pass TB and drug tests.

In short, they aspire to be trusted family members.

For more on what our In-Home Caregivers provide, click here.